Terms and Conditions

Last Updated: June 8, 2026

These General Terms and Conditions govern the commercial relationship between TRENDIN INTERNATIONAL LIMITED (hereinafter, “the Seller”) and users who make purchases through the website trendinmode.com (hereinafter, “the Customer”). Placing an order implies express acceptance of these terms and conditions.

1. Seller Identification

Company Name: TRENDIN INTERNATIONAL LIMITED

Registration No.: 73661720

Registered Address: Room 1202, Flat A, 12/F, Efficiency House, 35 Tai Yau Street, San Po Kong, Kowloon, Hong Kong

Email: contact@trendinmode.com

Phone / WhatsApp: 0086 19128690365

2. Products and Descriptions

The Seller specializes in women’s footwear and fashion items. The essential characteristics and sizing charts of each product are detailed on its corresponding product page.

Sizing and Embellishments Disclaimer: As the Customer is purchasing globally, it is the Customer’s sole responsibility to refer to our size guide before placing an order. Minor variations in product color, textures, or handmade crystal/jeweled embellishments may occur due to individual screen rendering, photographic lighting, or production batches. Such minor variations do not constitute a product defect. The Seller reserves the right to modify the product catalog, adjust stock quantities, and withdraw items without prior notice.

3. Prices, Currencies, and Taxes

Prices on the website may be displayed in Euros (€), US Dollars ($), or other local currencies based on the Customer’s geo-location.

Customs Duties and Import Taxes: For international shipments (including but not limited to deliveries to the European Union, United Kingdom, North America, and LATAM), prices do not include local import duties, VAT, or customs clearance fees that may be levied by the destination country’s customs authorities. All such additional import charges, tariffs, and customs administrative fees are the sole responsibility of the Customer. If a package is rejected or abandoned by the Customer due to a refusal to pay local import taxes, the Seller reserves the right to deduct shipping costs and destruction fees from any potential refund.

4. Purchase Process and Order Cancellation

The customer selects the products, adds them to the cart, and completes the checkout process following the website’s instructions. Once the order is placed, the customer will receive an automated confirmation email. This confirmation constitutes the formalization of the sales contract.

The Seller reserves the right to cancel or refuse any order in the event of stock inaccuracies, suspected fraudulent activity, unauthorized pricing errors on the website, or shipping restrictions imposed by international logistics partners. If an order is canceled by the Seller after payment, a full refund will be issued promptly.

5. Payment Methods and Security

Customers can pay for their orders via secure payment gateways using major credit cards, debit cards, or through PayPal. All financial transactions and payment details are encrypted using secure socket layer (SSL) technology by our third-party payment infrastructure providers. The Seller does not store, access, or retain any credit card numbers or sensitive financial credentials.

6. Shipping, Delivery, and Logistics

The delivery zones, shipping rates, and estimated transit times are detailed comprehensively on our Shipping page, which forms an integral part of these terms. All indicated delivery dates are estimates and are non-binding. The Seller shall not be held liable for delayed deliveries caused by customs inspection delays, severe weather, regional logistics strikes, or incorrect/incomplete delivery addresses provided by the Customer.

7. Right of Withdrawal, Returns, and Refunds

Customers acting as consumers have the right to return purchased items in accordance with international and European consumer protection regulations. The explicit conditions, return windows, eligible item states, and return mailing procedures are strictly detailed on our Warranty page, which forms an integral part of these terms.

To be eligible for a return, the shoes must be completely unworn, unaltered, with all original protective stickers intact on the soles, and packaged inside the original brand box.

8. Statutory Warranty and Product Conformity

The products are covered by the legal guarantee of conformity provided for under applicable consumer regulations. In the event that a product arrives defective or does not match the confirmed order description, the Customer must contact the Seller within 48 hours of delivery, providing clear photographic evidence of the defect, to arrange for a replacement or store credit.

9. Limitation of Liability

The Seller shall not be held liable for any failure to perform its contractual obligations arising from events of Force Majeure, including but not limited to pandemics, government import bans, international shipping bottlenecks, or server-side cyber-attacks. The Seller’s maximum liability to the Customer under any circumstances shall not exceed the total purchase price paid for the specific order in question.

10. Data Protection and Cookies

The collection, storage, and processing of the Customer’s personal and transactional data are strictly governed by our Privacy Policy and Cookies Policy, which comply with GDPR and other major global data protection frameworks.

11. Applicable Legislation and Dispute Resolution

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction where our operating company is registered, without regard to conflict of law principles.

For consumers residing within the European Union, these terms do not affect your statutory rights under applicable European consumer protection laws, and you may also access the European Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr.

To the maximum extent permitted by applicable law, any dispute, controversy, or claim arising out of or relating to these Terms, or the breach thereof, shall be submitted to the exclusive jurisdiction of the competent courts in the location of our registered business entity.